Refund & Returns Policy
Thank you for shopping with KishanKart. We strive to provide quality apparel, footwear, fashion accessories, sports goods, and lifestyle products. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
1. Return Eligibility
You may request a return if:
The product is damaged, defective, or incorrect upon delivery.
The return request is submitted within 7 days of receiving the order.
The product is unused, unwashed, unworn, and in its original condition.
All original tags, labels, accessories, invoices, and packaging are included.
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are generally not eligible for return or refund unless they are received damaged or defective:
Innerwear and personal hygiene products.
Gift cards and promotional vouchers.
Clearance, final sale, or discounted items (unless damaged or defective).
Products that have been used, altered, washed, or damaged after delivery.
3. Return Process
To initiate a return:
Contact our customer support within 7 days of delivery.
Provide your order number, product details, and clear photographs (if applicable).
Once your request is reviewed and approved, return instructions will be shared.
After the returned product passes our quality inspection, the refund or replacement process will begin.
4. Refunds
Approved refunds will be processed to the original payment method.
Refunds are generally processed within 5–10 business days after the returned product has been received and inspected.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
5. Replacement
If you receive a defective, damaged, or incorrect product, we may offer a replacement subject to product availability. If a replacement is unavailable, an eligible refund will be processed.
6. Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, eligible products may be returned in accordance with this policy.
7. Return Shipping
If the return is due to our error (wrong, defective, or damaged product), return shipping costs will be borne by KishanKart.
If the return is due to a change of mind or any customer-related reason (where permitted), the customer may be responsible for return shipping charges.
8. Damaged or Missing Items
If your package arrives damaged or contains missing items, please notify us within 48 hours of delivery so we can investigate and resolve the issue promptly.
9. Refusal of Returns
We reserve the right to reject return or refund requests if:
The product has been used or damaged after delivery.
Original packaging, tags, or accessories are missing.
The return request is made after the applicable return period.
The product is not eligible for return under this policy.
10. Contact Us
For any questions regarding returns, refunds, or replacements, please contact us:
KishanKart
Shop 339, Sampati Sadan, Laxmi Nagar, Jodhpur, Rajasthan – 342001
Mobile: +91 7852883114